My organization is tax exempt. How can I place an order without sales tax?
If your organization or agency is tax exempt, you need to place your order over the phone and email us or fax us a copy of your tax exempt certificate, so we make sure to process your order without sales tax.
Why the size of the mats is always approximate?
Due to normal variances in production, exact size of mats cannot be guaranteed. A variance of 3% to 6% can be expected on all mat sizes, including standard sizes and custom sizes.
I want to place an order for a logo floor mat. Will I see a color proof with my logo before manufacturing?
Yes. We will create a color proof with the logo graphic file you uploaded during your online order. We will contact you over the phone if we have any questions regarding your particular design or logo. You will receive an email with the color proof attached as a PDF file, for your approval. If necessary, we can revise or modify the color proof until you are ready to approve it. There are no additional charges for this process. Color proofs are usually ready in 24 to 48 hours after we received your order. Once we receive your approval, the mat is scheduled for production. Custom logo mats are ready to ship in 5 to 10 business days, depending on the type of logo mat you ordered.
I work for a city, county, state or federal agency and I use a government issued credit card for my purchases. Do you accept this type of credit cards?
Yes. We accept all major credit cards including those issued by local, state or federal government.
I just placed my order. How soon will I get my mats?
Our shipping lead times vary depending on the particular type floor mat you ordered. As a general rule, standard size floor mats are shipped in 3 to 5 business days approximately from the time we received your order. Custom logo mats and custom size mats are generally shipped in 5 to 10 business days. Orders under 150 lbs. are shipped via UPS or Fedex Ground. Orders over 150 lbs. are shipped using freight carriers.
How can I identify the correct entrance floor mat for the application I am looking for?
First of all, you need to identify if the entrance floor mat you need is for INDOOR or for OUTDOOR placement, or for both. Indoor floor mats are generally carpet mats and they come in a variety of materials, textures and colors. If you are only looking for outdoor mats, they usually are available in weather-proof all-rubber or all-vinyl materials, with anti-slip surfaces. You can also consider if you need drainage capability or not. Non-carpeted floor mats are ideal for non-covered outdoor entrances that are totally exposed to the elements.
Customers who want to create an uniformed look at both indoor and outdoor sides of their entrance using the same type of mat, can select from the popular indoor/outdoor mat category. In this case, it is highly recommended that the entrance of the building has an overhang or an awning or some type of protection, so the exterior mat is not totally exposed to the elements.
My logo requires PMS color matching. Can I order a logo mat with PMS matching colors?
Yes. We can provide you with custom logo floor mats using PMS colors. You just need to let us know the specific PMS colors of your logo and we will generate color proofs for your approval showing these PMS colors. There is a one-time color matching fee for this kind of special requests.
How can I track my order?
You can register with your information at the time of check out. Registering gives you the benefits for fast and easy check outs every time you want to order, and also allows you to have access to your order history and order status. If you prefer not to register, you can place your order as a guest and you will receive an automated order confirmation email with your order information. Also, once your order has shipped, you will receive an automated shipping confirmation email as well. Please call us at any time if you have any questions regarding your order status.
I ordered the wrong floor mat by mistake. Can I return it?
If you ordered a standard size floor mat, yes, you can return the mat within 7 business days after the order has been delivered. However, you will need to pay for the shipping cost to ship the mat back. There is a 15% re-stocking fee that will be deducted from your refund. We don’t accept returns of custom logo mats, custom sizes or custom color mats.
I live outside the continental United States. Can I still order floor mats and have them delivered?
Yes. If you live in Canada, Hawaii, Alaska, Puerto Rico, US Virgin Islands or any other country, you can still place an order but we need to confirm first the shipping cost associated to your destination before the actual order is processed.
What is the recommended entrance floor mat for carpeted floors?
If you have carpeted floors at your entrance, we recommend using entrance floor mats with rubber backing and “gripper” backing type. The gripper backing will help reduce the mat movement on carpeted floors. This type of backing works best on high-traffic commercial berber or lopped carpeting. We have several rubber-backed entrance floor mats that are available with gripper backing, like the Duramat, Waterhog, Supermat, Compu-Print Logo Mats and Waterhog Logo Mats. You can also order any of the Greeting/Welcome mat series and Message Floor Mat & Designer / Decorative series with the gripper backing.
Will the mat fit under the entrance door?
In most commercial entrances, there is enough clearance under the door to place an entrance floor mat with no problems. Most of our commercial entrance floor mats are between 3/8” and ¼” thick. Just double check that the floor nearby the entrance is flat with no irregularities.
What is the standard mat size for my door entrance?
If you have an entrance with a standard double door, the most popular mat size for a double door entrance is the size 4’ x 6’. If your entrance has a single door, the most popular mat size is a 3’ x 5’.
How can I order a custom size mat?
It is very easy. We can provide you with custom size mats based on specific measurements to cover specific floor areas. You can select “Custom Size” in the “Size” field in the “Order Here” options. Select the width in the menu and type in the specific length in foot increments. Your pricing will reflect the custom size you entered. You can always contact us via phone or email if you are unsure or need additional information regarding a custom size project.